Complex problem solving research and its contribution to improving work in High Reliabilty Organisations

  • Annette Kluge (Author)

Identifiers (Article)


Research on complex problem solving (CPS) has reached a stage where certain standards have been achieved, whereas the future development is quite ambiguous. In this situation, the editors of the Journal of Dynamic Decision Making asked a number of representative authors to share their point of view with respect to seven questions about the relevance of (complex) problem solving as a research area, about the contribution of laboratory-based CPS research to solving real life problems, about the roles of knowledge, strategies, and intuition in CPS, and about the existence of expertise in CPS.




Cosenzo, K. A., Fatkin, L. T., & Patton, D. J. (2007). Ready or not: enhancingoperationaleffectivenessthroughuseofreadiness measures. Aviat.Space Environ.Med., 78, B96-106.

Driskell, J. E. & Johnston, J. H. (2006). Stress exposure training. InJ.A.Cannon-Bowers&E.Salas(Eds.), Makingdecisionsunder stress. Implications for Individual and Team Training (pp. 191217). Washington DC: APA. doi:10.1037/10278-007

Kluge, A. (2014). The acquisition of knowledge and skills for taskwork and teamwork to control complex technical systems. A cognitive and macroergonomics Perspective. Springer: Dortrecht. doi:10.1007/978-94-007-5049-4

Kluge, A., Nazir, S. & Manca, D. (2014). Advanced Applications in Process Control and Training Needs of Field and Control Room Operators, IIE Transactions on Occupational Ergonomics and Human Factors, 2:3-4, 121-136. doi:10.1080/21577323.2014.920437

Kluge,A.,Sauer,J.,Schüler,K.&Burkolter,D.(2009). Designing Training for process control simulators: a review of empirical findings and common practice. Theoretical Issues in Ergonomic Science, 10, 489-509. doi:10.1080/14639220902982192

Meland, A., Fonne, V., Wagstaff, A., & Pensgaard, A. M. (2015a). Mindfulness-basedmentaltraininginahigh-performancecombat aviation population: A one-year intervention study and two-year follow-up. International Journal of Aviation Psychology, 25, 4861. doi:10.1080/10508414.2015.995572

Meland, A., Ishimatsu, K., Pensgaard, A. M., Wagstaff, A., Fonne, V., Garde, A. H., & Harris, A. (2015b). Impact of Mindfulness Training on Physiological Measures of Stress and Objective Measures of Attention Control in a Military Helicopter Unit. Int.J.Aviat.Psychol., 25, 191-208. doi:10.1080/10508414.2015.1162639

Pliske, R. M., McCloskey, M. J., & Klein, G. (2001). Decision skill training: Facilitating learning from experiences. In E.Salas & G. Klein (Eds.), Linking expertise and naturalistic decision making (pp. 37-53). Mahwah: Lawrence Erlbaum.

Rödig, R. (2000). Der lange Weg nach vorne links: Teil 1 und 2. Plochingen: Düsendruck.